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Service Call Management & Field Service Technician Dispatch Software

Connect Field & Office

Track. Streamline. Respond Quickly.

Service call management, field technician scheduling, and office management all need to be on the same page with your customer. You need tools that can bridge that gap, to help you track and streamline your response to service needs. You should be able to see the status of any service call including the time the call is scheduled, the type of service to be performed, and the technician assigned to perform the service.

Service Management for Sage 300 CRE

Optional for an installed Sage 300 system, Service Management simplifies service call dispatching, field technician management,and billing. You’re able to see the status of any service call including the time the call is scheduled, the type of service to be performed, and the technician assigned to perform the work order.

Service Receivables for Sage 100 CON

Sage 100 Contractor is required to purchase Service Receivables, which includes service dispatch, service contract, service route, on-call work orders, quotes, point of sale and billing of service work and materials.


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Ask the LAI Geek: How do I connect my team and my customers?

Are you a Dispatcher or an Owner?

Whether you’re a trucking service or an HVAC specialty contractor, you need process efficiency in every area of your business if you expect to cut costs for you and your customers. That’s why, if you really want to operate as lean as possible, you need tomorrow’s business management technology today.

 

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Sage Service Management for Sage 300 Construction and Real Estate

Service Management simplifies service call dispatching, field technician management, and billing. View the status of any service call including the time the call is scheduled, the type of service to be performed, and the technician assigned to perform the service.

The dispatch board can display up to 450 service calls and 48 technicians at once! You can also perform technicians’ skill set from the dispatch board. Increase efficiencies by attaching technician, customer, and equipment notes to work orders. Enter info on vendors, invoices, POs and financials ONE TIME only, eliminating redundancies and errors. Download more info here Sage-300-Construction-and-Real-Estate-Service-Management.

sage-service-management-demo

Sage Service Receivables for Sage 100 Contractor

Service Receivables includes service dispatch, service contract, service route, on-call work orders, quotes, point of sale and billing of service work and materials. This option is integrated with the Inventory module for automatic decrementing of inventory from work orders. Service truck inventory can be easily maintained, with parts assigned to truck or warehouse inventory.

Service invoices support flat rate billing and dispatching with five levels of priority. Client equipment maintenance and extended employee schedules for longer projects are also included. Items can be billed individually or as part of an assembly.

sage-service-receivables-demo


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