How to Fix Sage Timberline Error

Many Sage Timberline users received the following error today, “The instruction at #### reference memory ####. The memory could not be read.”

The culprit is a Microsoft Automatic Update.   Here’s how you can fix it!

Special Considerations or Warnings
Defect ID: 530799

Solution or Workaround

Turn off automatic updates and remove the updates with add/remove programs.

To turn off automatic updates:

  1. From the Start menu, select Run, type sysdm.cpl and the press Enter.
  2. On the Automatic Updates tab, select the option Turn off Automatic Updates.
  3. Click OK.

To uninstall updates

  1. From the Start menu, select Control Panel.
  2. Select Add or Remove Programs.
  3. Select the box to Show Updates.
  4. Sort updates by date.
  5. Remove the following updates, if installed:
  • KB976576
  • KB956250
  • KB982519

This will require a reboot. Hope this helps!

If you need more help from a Sage Certified Consultant, email Carolyn Carter to schedule one-on-one time.