Revolutionizing Construction Customer Experience

June 14, 2017 @ 11:00 am – 12:00 pm

Free eSUB Webinar

Technology has mobilized buyers to new power, increasing their expectations and negotiation leverage. The impact of this is evident in financial shifts —Construction industry revenue has experienced compounded annual growth of 7.18%

in the last five years, while profits have declined by over 6%.
To compete in today’s construction market, companies must separate from the competition and mitigate against commoditization by providing an outstanding and memorable customer journey. This session will discuss how to integrate technology and analytics, effectively implement customer feedback, and align employees around a comprehensive customer experience strategy to maximize value for all stakeholders.
Learning Outcomes:
  • Describe the ways to gain an in-depth understanding of a company’s “Perfect Customer”
  • Access different communication techniques to align employees around a customer experience strategy
  • Analyze the ROI of implementing different technologies to maximize efficiency and the customer experience